Diploma in Hospitality Management

Offered at AivoxSkills, Calicut – Available in Classroom, Online & Hybrid Mode

If you are passionate about building a career in the hotel, tourism, or service industry, the Diploma in Hospitality Management is designed to provide complete practical and theoretical training to make you industry-ready.

This program covers front office, housekeeping, food & beverage service, food production, hospitality IT, customer service, and industrial exposure—ensuring strong operational knowledge across all major hotel departments.

Course Duration

6 Months to 1 Year
(300–600 Hours: Theory + Practical + Internship)

Eligibility

Plus Two / Any Graduate

Why Choose This Hospitality Diploma?

✔ Comprehensive hotel operations training
✔ Practical exposure across all core departments
✔ Internship / Industrial training support
✔ Grooming & professional development
✔ Hospitality IT & digital skills
✔ Customer service excellence training

Introduction to Hospitality Industry

Build a strong foundation in hospitality and tourism operations.

Overview of Hospitality & Tourism Industry
Types of Hospitality Establishments (Hotels, Resorts, QSR, Cruise, Catering)
Hotel Organizational Structure
Departments & Their Functions
Professional Ethics & Grooming Standards

Front Office Operations

Learn the essentials of guest handling and reception management.

Role of Front Office
Reservation Systems (Basics)
Guest Check-in / Check-out Procedures
Reception & Concierge Duties
Telephone Etiquette & Guest Handling
Billing, Cashiering & Night Audit (Basics)
Property Management System (PMS) – Introduction

Housekeeping Operations

Understand room management and cleanliness standards.

Housekeeping Department Structure
Room Types & Cleaning Procedures
Linen & Laundry Management
Housekeeping Equipment & Chemicals (Safety)
Hygiene, Sanitation & SOPs
Inventory Control (Basics)

Food & Beverage Service

Develop professional restaurant and service skills.

Restaurant Service Styles (Buffet, À la carte, Room Service)
Menu Knowledge & Order Taking
Table Setting & Service Etiquette
Beverage Service (Basics)
Food Safety & Hygiene (FSSAI Overview)
Banquets & Events – Introduction

Food Production (Basics)

Gain introductory knowledge of kitchen operations.

Kitchen Organization & Workflow
Basic Culinary Terms & Techniques
Kitchen Safety & Hygiene
Basic Recipes & Plating (Demonstration)
Equipment Handling (Introduction)

Customer Service & Communication

Enhance communication and guest relationship skills.

Guest Relations & Service Excellence
Communication Skills (Verbal & Non-verbal)
Handling Complaints & Difficult Guests
Cultural Sensitivity & Professional Behavior
Teamwork & Workplace Etiquette

HRM & Office Administration (Basics)

Understand internal operations and employee management in hospitality.

Introduction to HRM in Hospitality
Recruitment & Induction (Basics)
Employee Grooming & Conduct
Attendance & Payroll (Overview)
Office Administration & Documentation
Introduction to Hospitality Laws & Compliance

Hospitality IT & Digital Basics

Learn essential digital and technology skills for modern hospitality.

Basic Computer Skills
Email, Internet & Online Booking Systems
Introduction to PMS (Hotel Software)
Digital Marketing Basics for Hospitality (Bonus Module)
Social Media Basics
Online Reviews & Reputation Management
OTA (Online Travel Agency) Overview

Safety, Hygiene & Sustainability

Ensure workplace safety and responsible hospitality practices.

Workplace Safety & Fire Safety (Basics)
First Aid (Introduction)
Personal Hygiene & Food Safety
Environmental Sustainability in Hospitality
Waste Management Practices

Internship / Industrial Exposure

Gain real-world industry experience.

Hotel / Restaurant Internship (Optional / Recommended)
On-the-Job Training (OJT)
Industry Visits / Case Studies
Viva / Project Work

Students will gain hands-on exposure to:

Property Management System (PMS – Introduction)
MS Office (Basics)
Email & Online Booking Platforms
Customer Service SOPs

This diploma program equips students with operational knowledge, professional grooming, and industry exposure—making them confident and job-ready for the fast-growing hospitality sector.

After completing the Diploma in Hospitality Management, students can apply for roles such as:

Front Office Assistant
Guest Relations Executive
Housekeeping Supervisor (Trainee)
Food & Beverage Service Associate
Hotel Operations Executive (Entry-level)
Customer Service Associate (Hospitality)